67 15th Street
P.O. Box 1538
Hearst, ON P0L 1N0
Administrative operation hours:
Monday to Friday from 8:00 a.m. to 4:00 p.m.
Telephone number: 705-362-7086
Fax number: 705-372-2996
Telephone: 705-362-4341 (2000)
Director of Care
Long-term care home complaint process | ontario.ca
Types of complaints.
The way you make your complaint depends on the type of complaint. There are two types:
- Urgent complaints – these include cases of harm, neglect or danger to residents;
- Non-urgent complaints – these include less serious complaints related to diet, activities or care;
Report an urgent complaint.
Call the Long-Term Care Family Support and Action Line: toll-free 1-866-434-0144
Hours of operation: 8:30 a.m. – 7:00 p.m., 7 days a week